IT Specialist

Premier Community Services (PCS) is seeking an IT Specialist to handle our day-to-day IT maintenance and support needs. Premier is a community-based residential support provider for individuals with developmental disabilities who need assistance with daily living skills and/or general support in living as independently as possible.

The IT Specialist works independently to provide technology supports to all members of our organization.

IT Specialist Duties:

  • Supporting day-to-day operations of our computer network.
  • Efficient operation of all IT systems.
  • Installation of software/hardware for employees, and training education relating to such.
  • Complete quality analysis of IT systems and develop proposal contrast/compare options, including recommendations.
  • Initiate actions and communicate with Administration any unusual situations.
  • Provides network and server administration and oversight, including monitoring security and backup protocols.
  • Ensuring data storage is safe and secure.
  • Resolving IT problems that may arise and/or obtaining outside resources that may be needed.
  • Attend meetings to address and appropriately direct IT related issues.
  • Lead IT projects as requested.
  • Work with remote sites to ensure IT systems are connected and working appropriately.
  • Identifies and procures the hardware and software needed to satisfy user requirements.
  • Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives.
  • Provides technical support to users for voice and phone systems.
  • Loads appropriate software packages such as operating systems, network components and office applications.
  • Assists in the customization and adaptation of existing programs to meet user requirements.
  • Provides telephone, in-person and online support to end users.
  • Coordinates activities with network services and information system groups.
  • Provides updates, status and completion information to manager and/or users, via voice, email or in-person communications.
  • Connects users to network and provides initial training in facilities and applications.
  • Administers email and antivirus software.
  • Coordinates with vendors for needed technology related services such as printer/copier maintenance.
  • Engages in respectful, ongoing communication and problem solving with others.
  • Acts as a positive and professional ambassador for the Agency both internally and in the greater community.
  • Successfully engages, coordinates and motivates agency staff to achieve program or project goals.


  • High school diploma or equivalent (GED)
  • Minimum of 2 years of experience in a similar role
  • Excellent problem solving and critical thinking skills
  • Strong written, verbal, presentation and communication skills
  • Great customer service and interpersonal skills
  • Knowledge and experience with: Server 2016, Microsoft Hyper-V Virtual Servers, Windows 10, Apple devices (iPads, iPhones), small office networking, Office 365 administration and MDM software.

Job Type: Full Time

Work Hours: Monday – Friday 8am-5pm with weekend/evening flexibility for agency needs.

Pay: $17.00 – $24.00 per hour


  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday
  • Weekends as needed

Work Location: In person

IT Specialist

$17 - $24 an hour
Monday to Friday